Refund Policy
At PRIMORIAN™, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain used personal care items may not be eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed and applied to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at:
Please include photos of the product and packaging so we can resolve the issue quickly.